From sachets of self-worth to AI-generated scent pairings, the Health, Beauty & eCommerce Summit in London delivered a masterclass in modern brand building. But beyond the beauty buzzwords and platform debates, one big truth rang out: The brands winning today aren’t channel-obsessed. They’re customer-obsessed. Whether you’re a legacy player or a challenger brand, the takeaway
This week’s brand moves prove there’s more than one way to win hearts, headlines, and customer love. From Supergoop’s smart SMS strategy to Cocokind swapping influencer trips for customer getaways, brands are trading flashy for thoughtful — and seeing real returns. Meanwhile, Liquid Death dropped “Kegs for Pregs” with Kylie Kelce, Macy’s optioned a TV
This week, brands are getting cheeky, chaotic, and surprisingly clever. From Duolingo’s banana-peel facials to Estée Lauder duping sleep itself, marketers embraced the weird, the wild, and the wonderfully strategic. April Fools’ Day saw brands go all-in with pranks so good, some became real products (Duolingo cruise, anyone?). Meanwhile, Eventbrite is making search ads on