In a time when brands are constantly upping the innovation ante, the element of surprise goes a long way in delighting customers. From hidden listings to debut novels and gaming experiences, learn how these five companies are differentiating themselves through clever content and storytelling initiatives. Connect with KFC’s Founder on LinkedIn KFC’s founder Colonel Harland
What are people willing to do for a free flight upgrade? If Virgin Atlantic’s new social media campaign is any indication, the answer is a mix of weird, wonderful, and thoughtful offers. Inspired by customers’ frequent attempts at getting a free upgrade, the airline has launched the #BestRequest campaign in which customers who have a
I recently had the pleasure of traveling to Munich to speak at #SNMUC- Social Secrets to speak about Creating Remarkable Customer Experiences With content. The event was fantastic, including the venue. I’ve never been to an event before that turned into a dance party after the networking hour! Curious to hear my talk? It’s on
The best nights happen when you’re least expecting them. Such was the case when I was in NYC recently. A friend asked me to join him at the NY Auto Week Mercedes-Benz and smart USA party. Between the new cars showed, delicious food and interesting guests, it was a fantastic time. Here are photo highlights
This post originally appeared on Convince&Convert.com. In an age where the hashtags like #travel, #travelgram, #traveling and #travelingram have millions of posts on Instagram (and counting!), it’s not all that surprising that an entrepreneurial hotel chain would attempt to cater to people’s snap happy travel preferences. Case and point – the world’s first “Instagram Hotel.”