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How JetBlue Puts The Customer Experience First

Blog

As part of JetBlue’s mission to inspire humanity at every touch point, the company recently took a unique approach to activating an interactive storefront display in New York City. On the outside, people saw what looked like an interactive holographic display with options to learn more about JetBlue’s offerings with pre-recorded answers from a JetBlue

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A Surprise Product Launch From French Brand Spontex

Blog

Clean freaks, rejoice! In an era where more content is being shared than ever before, Spontex’s Twitter feed stands out in an unusual way. It’s squeaky clean—literally. Developed by Spontex, a French company specializing in household cleaning products, and its cleverly named ad agency Kids Love Jetlag, the spotless Twitter feed offers more than meets

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The 3 Most Creative Emoji Social Media Campaigns

Blog

Ah, emojis. These small icons liven up our personal communications by expressing ideas or emotions, and they can do the same for your company’s social media content. From improving communications to raising money and even ordering pizza, here are three innovative examples of how companies are creatively leveraging emojis in their social media programs. IKEA’s

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How Snickers Keeps a Campaign Relevant

Blog

Have you ever launched a clever campaign, only to have it eventually fall flat? Consider taking a bite out of Snickers’ playbook. The company’s, “You’re not you when you’re hungry,” campaign, which launched during Super Bowl XLIV in 2010, continues to reinvent itself with an ongoing series of snackable content and storytelling. Here’s how. A

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Speaking Engagement: M2C in Hamburg, Germany

Speaking Engagements

I recently had the pleasure of traveling to Hamburg, Germany to speak at M2C. With friends of mine raving about this event year over year, I was excited to check it out, meet new people and share my thoughts on creating remarkable customer experiences with content. Why content? If you think about it, content is

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