• Home
  • About Me
  • Blog
  • Books
    • The Power of Visual Storytelling
    • The Laws of Brand Storytelling
  • Speaking
  • Contact

Social Media: Coca-Cola’s New Corporate Website Aims to Refresh the World Through Storytelling

Blog
Posted by jessicagioglio - 0 comments

This post originally appeared on Convince&Convert.com.

According to Coca-Cola, the corporate website is dead. Inspired by the power of storytelling has to cultivate engagement, the company has re-launched their corporate website, “Coca-Cola Journey,” as a highly visual, sharable digital magazine. Featuring content themed around pop culture, social media, brand history, marketing campaigns, recipes, career advice, and more the website is a far cry from the traditional corporate website – in a good way.

Coca-Cola1

To develop the new website, Coca-Cola spent the past year testing and understanding what types of content resonated the most with its core audience. As with most great projects, some of the findings were surprising, but critical to the development of the new website. In a blog post, Coca-Cola’s Director of Digital Communications and Social Media, Ashley Brown, said, “The stories our readers loved surprised us month after month, and the stories we thought they would love fell flat. It was the digital equivalent of a star candidate polling below expectations.”

In response to consumer feedback and site data, Coca-Cola made more than 60 tweaks to the site, including adding in sections related to food and music. The company also discovered something surprising – specific types of Coca-Cola news and information ranked among the top performing content. Yes, even with less branded lifestyle content alongside company news. For example, background on marketing campaigns, historical stories about Coca-Cola, or information on the jobs people have within the company, all generated a high level of readership, proving that company specific stories still had a relevant place on the new website.

Coca-Cola2

Also unique and vital to the ongoing success of the website is the emphasis on leveraging data and consumer feedback for future content planning. The site displays the most popular stories, which in turn help the team to continually finesse the content calendar to be the most relevant to their community. Each article also has share buttons to promote content syndication across a broad range of digital and social media – from Blogger, to Facebook, Twitter, and even RenRen.

Coca-Cola3

The end result is a highly engaging destination with content on par with lifestyle and news websites. Every piece of content is paired with high quality imagery, making it easy for the reader to hop around, absorb and share what’s interesting to them. As an owned asset, content is also easy to measure, both from a page view and social sharing standpoint. During the testing phase of the re-design, Coca-Cola’s Unbottled blog portion of the website secured a 106% increase in page views, plus 1,247% increase in home page visits. One has to wonder how much earned media it’s generating now.

Coca-Cola4

This type of experience showcases the potential companies have to redefine their corporate website into a curated visual, shareable experience. Consumers are always looking for content and information that appeals to their needs – even if it’s just entertainment. However, they’re most likely not expecting it from companies on a corporate website.

As a leader and innovator, Coca-Cola is again showing what’s possible, seemingly with the metrics to prove it. It will be exciting to watch how this website and its content strategy continues to evolve and aid in an increased share of voice conversation about the Coca-Cola brand across both digital and social channels.

To visit the Coca-Cola Journey: http://www.coca-colacompany.com/. For more background on how the Coca-Cola Journey came to be, visit: http://www.coca-colacompany.com/coca-cola-unbottled/every-day-is-election-day.

Tags: brand journalism, customer experience, Social Media

Share with

Social Media: Real-Life Instagram Project Filters In Unique View of London Social Media: 2 Amazing Movember Case Studies

The Power of Visual Storytelling

Get My Latest Blog Posts!

Follow me on Twitter

My Tweets

Recent Posts

  • The Marketer’s Storybook: Founders, Futurists & Full Meals – 10 Stories Shaping Marketing This Week
  • The Marketer’s Storybook: From Mascots to Media Monopolies – 10 Stories Shaping Marketing This Week
  • The Marketer’s Storybook: Smell This Ad, Steal That Bar, Trust No Cookie
  • How to Scale Your Brand Story: Top Lessons from TubeFest on Video Strategy and Content Creation
  • The Marketer’s Storybook: Monopoly Moves, Grillz for Sauce, and Breakfast That Buzzes

Categories

  • Blog
  • Speaking Engagements

Tags

AI April Fools brand journalism brand storytelling cause marketing celebrity Community Management contest crisis communications customer experience customer service Facebook Fashion Holiday Influencer Instagram I wrote a book! LinkedIn Live Event London Luxury marketing Milestone out of home Pinterest PR stunt Real-Time Marketing SEO Snapchat Social Media speaking engagements sports marketing storytelling tech innovation the marketer's storybook This Week In Marketing TikTok Travel Tumblr Twitter UGC video Vine Visual Storytelling YouTube