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3 Tactics to Surprise and Delight Your Fans

Blog

Imagine this: You’re stuck at LaGuardia Airport due to a flight delay—for a whopping six hours. Naturally, it’s a pretty “meh” experience, until all of the sudden a talented group of singers bursts into song. Turns out it wasn’t just any group of singers, but the Broadway casts of The Lion King and Aladdin jumping

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How Snickers Keeps a Campaign Relevant

Blog

Have you ever launched a clever campaign, only to have it eventually fall flat? Consider taking a bite out of Snickers’ playbook. The company’s, “You’re not you when you’re hungry,” campaign, which launched during Super Bowl XLIV in 2010, continues to reinvent itself with an ongoing series of snackable content and storytelling. Here’s how. A

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Speaking Engagement: M2C in Hamburg, Germany

Speaking Engagements

I recently had the pleasure of traveling to Hamburg, Germany to speak at M2C. With friends of mine raving about this event year over year, I was excited to check it out, meet new people and share my thoughts on creating remarkable customer experiences with content. Why content? If you think about it, content is

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5 April Fools’ Pranks So Fun They Should Be Real

Blog

Ah, April Fools’ day. The day where brands flex their creative muscles, all in the name of a good “gotcha.” While this year’s roundups presented quite a few entertaining jokes, some were so unique, they just might have a shot turning from prank to possible. Google Maps Hides Pac-Man in Locations Around the World Who

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How Organic Valley Plans to Save the Bros

Blog

Have you ever met a bro? He’s the overly muscled dude, frequently found at the gym bench pressing and fist pumping at the club à la Jersey Shore. He’s also the star of Organic Valley’s new campaign, Save The Bros. Yes, you read that correctly: Organic Valley and The Bros. The mission? To save these

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